Building a Customer Relation

If you are in the marketing you have to build a good relation to your customers..here's how..
RELATIONSHIP BUILDING TECHNIQUES
1. Listen to your customers.
- to their opinion and suggestion.
- to their own story and experiences.
2. Align with Customer's Business Objectives.
- Don't argue to the customer's plan for his business.
- Encourage him/her and give a motivation factor.
3. Putting yourself in your Customer's Shoes.
- be sympathetic and empathetic.
- make him/her feel that you are a blessing to his/her business.
4. Mirror your customer Actions and tones.
- observe the present attitude of your customer.
- size up the real situation.
5. Talk the customer's Language
- if possible study their own language,more language have an edge...